Authenticity of reviews
On May 28, 2022, a new information requirement came into force for online retailers who display consumer reviews on their websites. From now on, retailers must inform their customers whether and, if so, how they ensure that the reviews only come from consumers who have actually purchased the reviewed products.
Information on the authenticity of customer reviews
Our company collects reviews via the independent service provider SHOPVOTE. SHOPVOTE uses automated and manual measures to verify ratings. Information on the authenticity of customer reviews on SHOPVOTE can be found here.
Product reviews
Item reviews are not checked for authenticity before they are published, so it cannot be guaranteed that only reviews come from consumers who have actually purchased the reviewed products from us. They can therefore also come from consumers who have not actually purchased/used the products being evaluated.